Detailed do it yourself
Please note that the information and advice given
this document is intended to assist
and removing unwanted software from their personal
any changes you make to your system is
so at your own risk.
Temporary Internet Files and Delete System
To remove temporary Internet files:
In Internet Explorer, Click Tools
Click Delete Files, and check the
all offline content Checkbox, then click
Click Delete Cookies... Click
delete system restore (only Windows XP and ME have
Right click on
(you can access it by clicking
or the icon may be on the desktop).
Click the System Restore
Check the box that says "Turn off system
and click yes to the following
(you can turn it back on when your computer is
Unnecessary Start-up Programs.
Click Start -->
In the Open: text box type
and click OK.
Click the Startup tab.
You can eliminate all or nearly all of the items
un-checking them, particularly those that do not
necessary. If you aren't sure what the program is
for you can look it up in Google,
or you can try www.answersthatwork.com
or the startup list at www.sysinfo.org.
Leave any programs that are associated with an
program checked. Even though the unchecked
is not starting up with Windows, you can still
it by clicking on the program's icon, or from the
Click OK and your computer will
to restart without those programs starting up.
After your computer restarts you will see a system
utility box that tells you your startup has been
Just check the box that says "Don't show this
and click OK.
Spyware Removal Programs.
Install several spyware removal programs, since it
takes more than one to get rid of everything. The
main ones we currently use are Spyware Doctor,
and Spybot Search and Destroy in that order. You
download them from
You can also substitute
Spyware Doctor with a program like
AD-AWARE, or Microsofts spyware removal tool.
If possible update these programs immediately.
Into Safe Mode
Restart or Turn on the computer
Some computers have a progress bar that refers to
word BIOS, or have a "Dell" or
logo. Others may not let you know what is
As soon as the BIOS loads, begin tapping the
key on your keyboard. Do so until the Windows
Options menu appears.
Note:If you begin tapping the
key too soon, some computers display a
error" message. If this happens, restart the
and try again. If you see Windows begin to load,
did not tap the F8 key soon
Restart the computer and try again. Sometimes it
take several attempts to get to this Menu - just
Using the arrow keys on the keyboard, select
mode and then press Enter
While in Safe Mode you can run
to check for certain virus infections. Note that
all antivirus programs will run in safe mode.
running Stinger download and install the
anti-virus program from our Utilities page. It's
can be installed in safe mode, and will run a scan
windows starts up.
Spyware Removal Programs in Safe
From experience we've noticed that running these
in safe mode yield the best results. You can
to run whatever spyware programs you wish.
We run Spyware Doctor (or Spy Sweeper)
finally we run Spybot Search and Destroy. We also
a program called CWShredder, and one called Hijack
(which we only recommend for experienced
into Safe Mode with Networking, and Update
Running these programs in safe mode
have gotten rid of the majority of spyware on your
Now it's best to reboot your computer into
mode with networking, and if you haven't
done so ,connect to the Internet to download the
for each of the spyware removal programs. Once
disconnect your computer from the Internet and run
programs again to clean your computer of any of
newer spyware that the outdated programs didn't
Sometimes you might need to be in safe mode to run
effectively, other times it's ok in normal windows
on the severity of the spyware problem.
Finally once the spyware is removed you can
programs that you want to start up with msconfig,
you can turn on your system restore by unchecking
box that you checked previously.